When you put together your list of "specials", you are telling them what you'd like to add, delete, or change in the coach - changes that are not possible to show on the basic order form.
One dealer told me that they (the dealers) call the specials "SOCs". I have no idea what that stands for.
After you put together your list, you give it to your dealer. He sends it to Newmar, and they respond with the list of your items that indicates a number they have assigned to each one, whether or not they have "denied" it (if it doesn't say "denied", then it's approved), and a note as to whether the changes require a new engineering drawing (this could be another 2 weeks of back and forth as they show you the drawings).
When you get the list and look at the denied items, you may go back and suggest alternatives or ask questions. After a few rounds of this, Newmar will produce the final list with wholesale and retail prices and give it to your dealer. Your dealer will usually show you the retail price and tell you how much they will discount it. You then have a final opportunity to remove things if you don't want them or think that they're too expensive.
Here are some of the things that we requested in our list of specials:
- Upgrade the house batteries to maintenance-free batteries
- Install a different model of microwave oven
- Change the upholstery on some chairs from cloth to leather
- Install several additional 110V outlets
- Have HDMI wiring run to all TVs
- Additional wiring for an external satellite dish
- Pre-wiring for some third party devices we want to install after delivery
- Change the type of kitchen sink
- Additional lighting